You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping process. To cancel an order, please contact our customer service team immediately after placing your order.
Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times. You will receive a confirmation email once your cancellation and refund have been processed.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Once your return is approved, you will receive instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to our error.
Upon receipt and inspection of your returned item, we will send you an email notification confirming that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note that shipping costs are non-refundable, and you will be responsible for paying your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. Some sale items may be final and not eligible for return or refund.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. There is often some processing time before a refund is reflected in your account.
If you've done all of this and you still have not received your refund, please contact us at the information provided below. We will investigate the matter and work with you to resolve any issues. Please have your order number and proof of purchase ready when contacting us about refund inquiries.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name:
Address: 595 West 54th Street, Savannah, GA
E-Mail: [email protected]
Phone: +1 643 052 8210
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We strive to respond to all inquiries within 24-48 business hours.
