Hey there! Ever had one of those moments where you just wanted to chat with a real person about something? We get it. That’s why at SoleGems, we’re not just another faceless online store. Our founder, Sarah, still replies to emails herself—no kidding! She started this business because she believed in connecting with people, not just selling shoes.
Honestly, we’ve tried chatbots and automated replies, but nothing beats a real conversation. Whether you’ve got a question about sizing, need help with an order, or just want to share your thoughts (we love feedback!), here’s how to reach us:
Fun fact: Last month, Sarah spent an hour on the phone with a customer who couldn’t decide between two pairs. Turns out, they ended up loving both—and we threw in free shipping just because.
Look, we know you’ve got options when it comes to shopping online. But here’s the thing—we genuinely care about your experience. Got a suggestion? Spotted a typo on our site? Found a better price elsewhere? Tell us! We’re all ears, and who knows? Your idea might just become our next big thing.
"I wasn’t sure about ordering online, but their team walked me through everything. Now I’m a customer for life!" — Jamie R., one of our very first customers back in 2018.
Prefer typing? Shoot us a message using the contact form or try our live chat during business hours. (Pro tip: Our support team brings their A-game after their morning coffee—just saying.)
So go ahead, reach out. We promise it won’t be one of those "your call is important to us" situations. Because here, you actually are.
